Common questions
How should I use a W2C route?
Start from a category, open the exact route and confirm the listing, colour, size and option. Keep that record so the ordered variant can be compared with warehouse evidence later.
What should I check first in QC photos?
Confirm item identity and quantity, then review overall shape. Move next to category details: soles and paired shoes, seams and print placement on clothing, or zippers and hardware on accessories.
When is another photo useful?
Consider a precise additional view when an important area is blurred, hidden or too distant and the answer would change your shipping decision.
When can a video help?
A video may help with a moving or functional part such as a zipper, clasp or rotating component. First verify whether the service is currently available and ask for one specific action.
Why is there no fixed shipping price here?
Destination, route, actual or volumetric weight, packaging and item attributes can affect the total. Treat the live parcel page and checkout as the current source.
Where should I check exchange rates and coupons?
Use the current account and checkout because exchange rates, service charges, coupon eligibility and campaign rules can change.
How many inspection photos are included?
Check the live warehouse-service interface for the current order. This guide does not assume that one photo allowance applies to every order or account.
How much does an additional photo cost?
Use the amount shown when the request is created. Before confirming it, describe the exact area and view needed so the evidence can answer a real decision.
What matters most before ordering?
Confirm that the route works, the seller options match your intended colour and size, the order notes are clear and the item can use an available shipping route.
What should I check before parcel submission?
Review the items, available QC evidence, listed weight, route restrictions, packaging choices, insurance options, address and final amount shown in the live account.
What if a product route has expired?
Return to the category index and verify a replacement from the beginning. Do not assume a visually similar listing has the same seller, variant or product details.
How can I reduce avoidable risk?
Keep the source record, order a manageable quantity, review visible evidence carefully and resolve decision-changing questions before international parcel submission.